Project
Service Desk & SLA for Project
Turn Odoo Project into a service desk with SLA policies on working-hours timers, response and resolution deadlines, breach tracking, request types, a public intake form and a customer portal where clients track their tickets.
Overview
Service Desk & SLA for Project.
Service Desk & SLA turns the standard Odoo Project app into a help desk. Define SLA policies that set a response and a resolution deadline based on your working calendar, so timers pause outside business hours. Every ticket shows its SLA policy, its deadlines and a live status (in progress, met or breached), and an hourly job flags breaches automatically. Tickets carry a request type (question, incident, change or problem), a public form at /servicedesk lets anyone raise a request, and a customer portal at /my/servicedesk lets logged-in clients track their own tickets, see the SLA status and follow the conversation. It builds on standard Project and needs no Enterprise edition.
What's included
Key features.
What it does
Service Desk & SLA makes Odoo Project work like a help desk. Raise tickets from a public form, match them to SLA policies with working-hours response and resolution timers, and let customers track their own tickets from the portal, all on standard Community Project.
Who it's for
Support, IT and operations teams who want ITSM-style ticketing with SLAs and a customer portal inside Odoo Project, without a separate help desk product.
Questions
About Service Desk & SLA for Project.
How do I add SLA policies to Odoo Project?
The module adds an SLA Policy model. Set a response and a resolution time, pick the priority and request type it applies to and a working calendar. Each matching ticket then shows its deadlines and a live SLA status.
Do the SLA timers respect working hours?
Yes. Each policy points to a working calendar, so the response and resolution deadlines are calculated on business hours and pause overnight and at weekends, giving realistic due times.
Can customers submit and track their own tickets?
Yes. A public form at /servicedesk lets anyone raise a request, and logged-in customers get a portal at /my/servicedesk that lists their tickets with status, SLA badge and due date, plus a detail page with a message thread to follow up.
What happens when an SLA is breached?
Each ticket computes an SLA status of in progress, met or breached from its deadlines, and an hourly scheduled job re-checks open tickets so a breach is flagged as soon as the deadline passes.
Which Odoo versions and editions are supported?
Use the version selector at the top of this page to pick your Odoo release. The module builds on the standard Project app and runs on Community as well as Enterprise.
On the Odoo Store
Get Service Desk & SLA for Project on the Odoo Store.
Pick your Odoo version and install it in a click, with free updates and real support behind it.
View on the Odoo StoreKeep exploring
More CODEerts apps.
All 75 of our published modules are open to browse, on the Odoo Store and in our app browser.
Ready to make Odoo work the way your business does?
Book a free callCODEerts is a team of certified Odoo experts and full-stack engineers. We implement, customise and support Odoo ERP, then build the software around it.
