Interactive Helpdesk dashboard inside the Helpdesk app: new, open and closed tickets, SLA failures, average resolution time, tickets by stage, team, priority and assignee.
Tickets, SLA and resolution time, live, inside Helpdesk.
What it does
Helpdesk Dashboard gives support leads a live command center inside the Helpdesk app. New tickets, open tickets, closed in the period, SLA failures, average resolution time and high priority open tickets sit across the top as clickable KPI tiles.
Eight interactive charts show tickets over time, open tickets by stage, tickets by team, priority and assignee, tickets by customer, closed volume and an SLA success rate gauge. Pick any date range and every chart updates together.
Key features
- Live KPI tiles for new tickets, open tickets, closed in period and more
- 8 interactive charts including tickets trend, open by stage and by team
- Click any KPI tile or chart segment to open the exact Odoo records behind it, already filtered
- One-click date ranges (Today, This Month, This Quarter, This Year, Last 12 Months or custom) re-query every chart at once
- Full dark mode: KPIs, charts, tooltips and cards stay readable when Odoo is in dark mode
- Monetary figures shown in your company currency with thousands separators
- Sits as the first item inside the app menu, so your team lands on it first
- Installs the free Company Overview module automatically for a single cross-app executive view
- Respects record access: every figure is read as the logged-in user
Who it's for
Support leads and helpdesk teams who run support in Odoo and want their key numbers on the first screen of the app instead of building custom pivot and graph views. It suits any company that manages support in Odoo and needs live KPIs, trends and breakdowns that drill straight down to the records. It is part of the CODEerts dashboard suite and installs the free Company Overview for a cross-app view.
Frequently asked questions
How do I track helpdesk tickets and SLA on one screen in Odoo?
Install Helpdesk Dashboard. It adds a Dashboard as the first item in the Helpdesk app with live KPIs for new, open and closed tickets, SLA failures and resolution time, plus eight charts by stage, team, priority and assignee.
Can I see average ticket resolution time in Odoo Helpdesk?
Yes. The dashboard shows average resolution time in hours as a KPI and an SLA success rate gauge, both on your live ticket data.
Does the Odoo helpdesk dashboard work in dark mode?
Yes. The whole dashboard is theme aware, so KPIs, charts, tooltips and cards stay readable when Odoo is switched to dark mode.
Which Odoo versions are supported?
It is maintained for current major Odoo versions and works on both Community and Enterprise. Use the version selector at the top of this page to pick your Odoo release.
Want this in your Odoo?
See the full feature list and screenshots, or talk to our certified Odoo team about setup and customization.
