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Helpdesk Dashboard

Interactive Helpdesk dashboard inside the Helpdesk app: new, open and closed tickets, SLA failures, average resolution time, tickets by stage, team, priority and assignee.

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$5.99Price
OPL-1License
v19 · v18 · v17Odoo
ServicesCategory

Overview

Helpdesk Dashboard.

Helpdesk Dashboard gives support leads a live command center inside the Helpdesk app. New tickets, open tickets, closed in the period, SLA failures, average resolution time and high priority open tickets sit across the top as clickable KPI tiles. Eight interactive charts show tickets over time, open tickets by stage, tickets by team, priority and assignee, tickets by customer, closed volume and an SLA success rate gauge. Pick any date range and every chart updates together.

What's included

Key features.

Live KPI tiles for new tickets, open tickets, closed in period and more
8 interactive charts including tickets trend, open by stage and by team
Click any KPI tile or chart segment to open the exact Odoo records behind it, already filtered
One-click date ranges (Today, This Month, This Quarter, This Year, Last 12 Months or custom) re-query every chart at once
KPIs, charts, tooltips and cards stay readable when Odoo is in dark mode
Monetary figures shown in your company currency with thousands separators
Sits as the first item inside the app menu, so your team lands on it first
Installs the free Company Overview module automatically for a single cross-app executive view
every figure is read as the logged-in user

Tickets, SLA and resolution time, live, inside Helpdesk.

What it does

Helpdesk Dashboard gives support leads a live command center inside the Helpdesk app. New tickets, open tickets, closed in the period, SLA failures, average resolution time and high priority open tickets sit across the top as clickable KPI tiles.

Eight interactive charts show tickets over time, open tickets by stage, tickets by team, priority and assignee, tickets by customer, closed volume and an SLA success rate gauge. Pick any date range and every chart updates together.

Who it's for

Support leads and helpdesk teams who run support in Odoo and want their key numbers on the first screen of the app instead of building custom pivot and graph views. It suits any company that manages support in Odoo and needs live KPIs, trends and breakdowns that drill straight down to the records. It is part of the CODEerts dashboard suite and installs the free Company Overview for a cross-app view.

Questions

About Helpdesk Dashboard.

How do I track helpdesk tickets and SLA on one screen in Odoo?

Install Helpdesk Dashboard. It adds a Dashboard as the first item in the Helpdesk app with live KPIs for new, open and closed tickets, SLA failures and resolution time, plus eight charts by stage, team, priority and assignee.

Can I see average ticket resolution time in Odoo Helpdesk?

Yes. The dashboard shows average resolution time in hours as a KPI and an SLA success rate gauge, both on your live ticket data.

Does the Odoo helpdesk dashboard work in dark mode?

Yes. The whole dashboard is theme aware, so KPIs, charts, tooltips and cards stay readable when Odoo is switched to dark mode.

Which Odoo versions are supported?

It is maintained for current major Odoo versions and works on both Community and Enterprise. Use the version selector at the top of this page to pick your Odoo release.

On the Odoo Store

Get Helpdesk Dashboard on the Odoo Store.

Pick your Odoo version and install it in a click, with free updates and real support behind it.

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Keep exploring

More CODEerts apps.

All 66 of our published modules are open to browse, on the Odoo Store and in our app browser.

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