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Industry: Professional Services

Odoo for Professional Services

Services businesses lose margin in the handoffs. The deal is won, then someone sets up the project by hand, chases approvals over email, and assembles the invoice separately. Odoo can run that spine automatically.

What usually breaks

The problems we keep meeting.

Projects and tasks created manually after every won deal

Approvals happening over email, detached from the work

Timesheets that cannot be grouped the way managers actually review them

Support commitments with no SLA timer behind them

What we do about it

How we fix it in Odoo.

Lead to project without a manual step

The project and its stage-appropriate tasks are created on order confirmation, so delivery starts populated.

Approvals attached to the work

Digital signature on documents, so the signed approval stays with the record it belongs to.

Timesheets managers can read

Grouping and analytics that match how utilisation is actually reviewed, rather than a flat list.

Service desk with real SLAs

Ticketing with SLA timers and a customer portal, so commitments are measured rather than remembered.

Modules we have published

Built for professional services, live on the Odoo Store.

Questions

About Odoo for professional services.

Can Odoo create projects automatically from a sale?

Yes. A service product can generate the project and its tasks on order confirmation, and task templates can differ per stage so the project starts ready to work.

Does Odoo do agile or scrum?

Not natively in the way a dedicated tool does. Sprints, story points and burndown are an extension, which is what our project work adds.

Can clients see their own tickets and projects?

Yes, through the portal. Portal users are a separate access class from internal users, so clients see their records without internal access.