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Odoo 19

Service Desk & SLA for Project for Odoo 19

Turn Odoo Project into a service desk with SLA policies on working-hours timers, response and resolution deadlines, breach tracking, request types, a public intake form and a customer portal where clients track their tickets.

$129Price
OPL-1License
19Odoo
ProjectCategory

Availability on Odoo 19

Which versions this module supports.

Service Desk & SLA for Project runs on Odoo 19. This page covers availability, licensing and how to install it on 19 specifically. For the full feature breakdown, see the main Service Desk & SLA for Project page.

Odoo versionStatusAvailable
Odoo 19Supported (this page)Yes
Odoo 18SupportedYes
Odoo 17SupportedYes

In short

What it does.

A summary for Odoo 19. The full breakdown is on the main Service Desk & SLA for Project page.

SLA policies with a response deadline and a resolution deadline
Working-calendar aware timers that pause outside business hours
Live SLA status per ticket (in progress, met, breached) with an hourly breach check
Request types (question, incident, change, problem) matched to the right SLA
Service Desk & SLA for Project for Odoo, tickets on Odoo 19
Service Desk & SLA for Project for Odoo, breached on Odoo 19

Other Odoo versions

Running something else?

The same module, published per version.

Questions

About Service Desk & SLA for Project on Odoo 19.

Does Service Desk & SLA for Project work on Odoo 19?

Yes. Service Desk & SLA for Project is published for Odoo 19 on the official Odoo Apps Store, and we maintain it across the versions listed above.

How do I install it on Odoo 19?

Buy or download it from the Odoo Store listing for 19, add it to your addons path or install it directly on Odoo.sh or Odoo Online where supported, then update the apps list and install. We can do the install for you if you would rather not.

What happens when I upgrade Odoo?

We maintain the module across current major versions, so an upgrade path exists as long as the target version is listed above. Tell us before you upgrade and we will confirm.

Full details

Everything Service Desk & SLA for Project does.

Features, screenshots, setup and FAQs on the main module page.