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Odoo 20

Service Desk & SLA for Project for Odoo 20

Turn Odoo Project into a service desk with SLA policies on working-hours timers, response and resolution deadlines, breach tracking, request types, a public intake form and a customer portal where clients track their tickets.

$129Get it for Odoo 20 on the Odoo StoreFull details
OPL-1Odoo 19Odoo 18Odoo 17
Service Desk & SLA for Project for Odoo, tickets
Price$129
LicenseOPL-1
Odoo20
CategoryProject

Availability on Odoo 20

Which versions this module supports.

Service Desk & SLA for Project runs on Odoo 20. This page covers availability, licensing and how to install it on 20 specifically. For the full feature breakdown, see the main Service Desk & SLA for Project page.

Odoo versionStatusAvailable
Odoo 20Supported (this page)Yes
Odoo 19SupportedYes
Odoo 18SupportedYes
Odoo 17SupportedYes

In short

What it does.

A summary for Odoo 20. The full breakdown is on the main Service Desk & SLA for Project page.

  • SLA policies with a response deadline and a resolution deadline
  • Working-calendar aware timers that pause outside business hours
  • Live SLA status per ticket (in progress, met, breached) with an hourly breach check
  • Request types (question, incident, change, problem) matched to the right SLA
Service Desk & SLA for Project for Odoo, breached
Breached

Other Odoo versions

Running something else?

The same module, published per version.

Odoo 19 versionOdoo 18 versionOdoo 17 version

Questions

About Service Desk & SLA for Project on Odoo 20.

Does Service Desk & SLA for Project work on Odoo 20?

Yes. Service Desk & SLA for Project is published for Odoo 20 on the official Odoo Apps Store, and we maintain it across the versions listed above.

How do I install it on Odoo 20?

Buy or download it from the Odoo Store listing for 20, add it to your addons path or install it directly on Odoo.sh or Odoo Online where supported, then update the apps list and install. We can do the install for you if you would rather not.

What happens when I upgrade Odoo?

We maintain the module across current major versions, so an upgrade path exists as long as the target version is listed above. Tell us before you upgrade and we will confirm.

Full details

Everything Service Desk & SLA for Project does.

Features, screenshots, setup and FAQs on the main module page.

Open the Service Desk & SLA for Project page